{"id":322,"date":"2026-08-09T00:57:13","date_gmt":"2026-08-09T00:57:13","guid":{"rendered":"https:\/\/new.yucca-editions.fr\/?page_id=322"},"modified":"2026-08-09T03:53:43","modified_gmt":"2026-08-09T03:53:43","slug":"livraison-et-retours","status":"publish","type":"page","link":"https:\/\/yucca-editions.fr\/oc\/livraison-et-retours\/","title":{"rendered":"Liurason e retorns"},"content":{"rendered":"<h4 class=\"wp-block-heading\">Liurason de v\u00f2stres libres<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Las comandas de libres papi\u00e8r son preparadas apr\u00e8s validacion del pagament.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los fraisses de liurason son calculats automaticament pendent la comanda, sustot en foncion del pes del paquet e de la destinacion. Lor montant es afichat abans la validacion definitiva de la comanda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Per las comandas comprenent de libres n\u00f2us expedits al crompaire, la reglamentacion francesa impausa una tarifa minimala de liurason de <strong>3 \u20ac TTC quand la valor de crompa dels libres n\u00f2us es inferiora a 35 \u20ac TTC<\/strong>. A partir de 35 \u20ac, la liurason deu demorar facturada a un montant estrictament superior a 0 \u20ac.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Delais<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Las comandas son expedidas apr\u00e8s validacion del reglament.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delai abitual de preparacion : 3 a 5 jorns trabalhats.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lo delai de transp\u00f2rt depend pu\u00e8i de la destinacion e del servici postal utilizat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se cap de delai particular es pas estat convengut, la reglamentacion prevei que lo professional deu liurar lo ben sens retard injustificat e al pus tard dins los 30 jorns segon la conclusion del contracte.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Liurason a l'estrangi\u00e8r<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ioca Edicions p\u00f2t expedir sos obratges a l'estrangi\u00e8r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Per una liurason f\u00f2ra de l'Union Europ\u00e8a, dels dreches de doana, taxas o fresc d'importacion p\u00f2don eventualament \u00e8sser reclamats a l'arribada per las autoritats del pa\u00eds destinatari. Aqueles fraisses son pas percebuts per Ioca Edicions e dem\u00f2ran a la carga del destinatari.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Seguit e probl\u00e8ma de liurason<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Se v\u00f2stra comanda triga anormalament a arribar, contactatz-nos en indicant v\u00f2stra <strong>num\u00e8ro de comanda<\/strong> per n\u00f2stra pagina <strong><a href=\"https:\/\/yucca-editions.fr\/oc\/contact\/\" data-type=\"page\" data-id=\"280\">Contacte<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de paquet recebut manif\u00e8stament damatjat, vos recomandam de conservar l'embalatge e de prene de fotografias del paquet e dels obratges per tal de facilitar lo tractament de v\u00f2stra demanda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">S'av\u00e8tz recebut un libre damatjat, defectu\u00f3s o diferent d'aquel comandat, contactatz-nos : aquel tip de probl\u00e8ma rel\u00e8va del tractament de la comanda e de las garantidas legalas e necessita pas for\u00e7adament d'utilizar v\u00f2stre drech de retirament.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Retorns e drech de retirament<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">Av\u00e8tz cambiat de vejaire ?<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Pels libres papi\u00e8r crompats a dist\u00e0ncia, dispausatz d'un delai de <strong>14 jorns a comptar de la recepcion de v\u00f2stra comanda<\/strong> per nos informar de v\u00f2stra decision de vos retractar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Per exercir aquel drech, utilizatz n\u00f2stra pagina :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2192 <a href=\"https:\/\/yucca-editions.fr\/oc\/retractation\/\" data-type=\"page\" data-id=\"315\">Se retractar d'una comanda<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un c\u00f2p v\u00f2stra decision de retirament comunicat, dispausatz de <strong>14 jorns al maximum per nos tornar los obratges concernits<\/strong>. Los fraisses dir\u00e8ctes de retorn dem\u00f2ran a v\u00f2stra carga.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Adre\u00e7a de retorn<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ioca Edicions<\/strong><br>916 camin de Rai\u00e7ac<br>81400 Caramau\u00e7<br>Fran\u00e7a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vos aconselham d'utilizar un m\u00f2de d'expedicion permetent de conservar una pr\u00f2va del mandad\u00eds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La responsabilitat del consumaire p\u00f2t pas \u00e8sser engatjada qu'en cas de despreciacion del produch resultant de manipulacions anant al del\u00e0 d'aquelas necess\u00e0rias per ne verificar la natura e las caracteristicas.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Remborsament<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de retirament valable, Ioca Edicions remborsa las somas concernidas, e mai los fraisses de liurason inicials correspondent al <strong>m\u00f2de de liurason estandarda<\/strong>, dins un delai maximal de 14 jorns a comptar de l'informacion de la decision de retirament.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pels libres papi\u00e8r, lo remborsament p\u00f2t \u00e8sser diferit fins a la recuperacion dels obratges o fins a la recepcion d'una pr\u00f2va de lor expedicion, la primi\u00e8ra d'aquelas datas essent retenguda. Lo remborsament utiliza lo meteis mejan de pagament que la comanda iniciala.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los eventuals fresc suplementaris resultant de la causida d'un m\u00f2de de liurason mai cost\u00f3s que lo m\u00f2de estandard son pas remborsats.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">E los e-books ?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Los e-books fan pas evidentament l'obj\u00e8cte de cap de liurason postala.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pendent la crompa d'un e-book fornit sulc\u00f2p, lo client demanda expr\u00e8ssament lo comen\u00e7ament de la fornidura abans la fin del delai de retirament e reconeis p\u00e8rdre son drech de retirament tre lo comen\u00e7ament de la fornidura, conf\u00f2rmament a las condicions afichadas al moment de la comanda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de dificultat tecnica amb lo telecargament o lo fichi\u00e8r, contactatz-nos per la pagina <strong><a href=\"https:\/\/yucca-editions.fr\/oc\/contact\/\" data-type=\"page\" data-id=\"280\">Contacte<\/a><\/strong>, en indicant v\u00f2stre num\u00e8ro de comanda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Livraison de vos livres Les commandes de livres papier sont pr\u00e9par\u00e9es apr\u00e8s validation du paiement. Les frais de livraison sont calcul\u00e9s automatiquement lors de la commande, notamment en fonction du poids du colis et de la destination. Leur montant est affich\u00e9 avant la validation d\u00e9finitive de la commande. Pour les commandes comprenant des livres neufs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-322","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/yucca-editions.fr\/oc\/wp-json\/wp\/v2\/pages\/322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yucca-editions.fr\/oc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yucca-editions.fr\/oc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yucca-editions.fr\/oc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yucca-editions.fr\/oc\/wp-json\/wp\/v2\/comments?post=322"}],"version-history":[{"count":3,"href":"https:\/\/yucca-editions.fr\/oc\/wp-json\/wp\/v2\/pages\/322\/revisions"}],"predecessor-version":[{"id":363,"href":"https:\/\/yucca-editions.fr\/oc\/wp-json\/wp\/v2\/pages\/322\/revisions\/363"}],"wp:attachment":[{"href":"https:\/\/yucca-editions.fr\/oc\/wp-json\/wp\/v2\/media?parent=322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}